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Exchange & Returns

Hallie Henderson Designs Limited ("HHDL") will offer an exchange or full refund within 30 days on items as you require. Please contact us within seven working days to arrange an exchange or return. The item returned must be in new and unaltered condition with the original packaging.

Jewellery that has been worn or damaged cannot be returned. Return shipping will be paid for by the buyer, unless the goods are somehow faulty, or damaged in some way.

We recommend you return your goods by registered post as we are not responsible for your return until it has been received into our warehouse. We are not responsible for any items lost in transit and will not offer an exchange/refund for missing goods.

Gift items can be returned for an exchange only. We will email the person who made the original purchase to complete the exchange. Refunds can only be made to the person who originally purchased the gift.

Terms & Conditions

 

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Privacy & Security

We may collect and store personal information, for example but not limited to, first and last name, shipping and billing address, payment information, credit card information and telephone numbers.

We may collect and store information about how you interact with the Site including but not limited to, the internet browser, operating system and end user device you use.

We do not share personal information with third parties unless:

  1. applicable law requires us to do so;
  2. we have instructed a third party to act on our behalf;
  3. we plan to merge/re-organise with a third party.

Except as expressly set out in this Privacy Policy we will not disclose any of your personal information without your permission.

The Site uses standard, commercially available encryption technology to protected your personal data from unauthorised or inappropriate access.

Although we aim to maintain a level of security we cannot guarantee complete security of personal information when transmitted from you to the Site or from the Site to you. Additionally, we cannot guarantee complete security of personal information when stored at the Site.

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About

Odile & Odette was founded in Hong Kong in 2014. We were inspired by a sweet childhood memory and a six year old daughter's love of all things pretty.

We stock dainty and delicate fine jewellery pieces for young girls. Our simple, yet timeless designs feature whimsical themes in sterling silver and enamel.

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Your chosen set will be presented to you in a beautiful, gift box and hand tied, satin ribbon.

We endeavour to post any purchase within 24 hours of payment at no additional cost. It is our gift to you for your support.

Each of our pieces have been lovingly, hand made from hallmarked 925 sterling silver and a rich enamel inlay, or coating.

As with all sterling silver jewellery, the pieces may be gently cleaned with a soft cloth. Keeping them in airtight storage will help prevent tarnishing.

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