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Need help? Please write us: sales@odileandodette.com.

Exchange & Returns

Hallie Henderson Designs Limited (“HHDL”) will offer an exchange or full refund within 30 days on items as you require. Please contact us within seven working days to arrange an exchange or return. The item returned must be in new and unaltered condition with the original packaging.

Jewellery that has been worn or damaged cannot be returned. Return shipping will be paid for by the buyer, unless the goods are somehow faulty, or damaged in some way.

We recommend you return your goods by registered post as we are not responsible for your return until it has been received into our warehouse. We are not responsible for any items lost in transit and will not offer an exchange/refund for missing goods.

Gift items can be returned for an exchange only. We will email the person who made the original purchase to complete the exchange. Refunds can only be made to the person who originally purchased the gift.

Terms & Conditions

The following terms and conditions govern the use of this website https://www.odileandodette.com/ (the “Site”) and outline the legal responsibilities and obligations that shall exist between the customer (“you”, “your”) and Hallie Henderson Designs Limited (“HHDL”, “we”, “us”, “our”) trading as Odile & Odette.

When placing an order on our Site, you are deemed to have read and agreed to these terms and conditions. If you have any questions, please contact us on +852 9680 5072, or sales@odileandodette.com.

Payment

Full payment must be received for the goods ordered before your order can be processed. Your order will be confirmed via your provided email once payment has been received.

Customers will be billed in Hong Kong Dollars ("HK$"). If you are a customer residing outside of Hong Kong SAR, currency fluctuations and credit card charges may be different to the billing amount on your credit card.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our website.

The importation/exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Discount & Promotional Codes

Discount and/or Promotional Codes cannot be used on Sale or Promotional items. These codes are only applicable to all full-price items and cannot be used in conjunction with any offers or discount.

Safety

Our jewellery should not be worn by infants and children under the age of three as small parts may result in a choking hazard. Babies and toddlers should not be left unattended wearing any jewellery should not be given to babies or very young children to play with. Jewellery should never be worn overnight.

Our jewellery is made of 925 Sterling Silver and does not contain lead.

Delivery

Delivery costs will be paid by HHDL and not by the buyer. However, it is the customer’s responsibility to ensure that the delivery address provided is correct and accurate and that someone is available to take delivery of the goods.

All orders will be sent using Hong Kong Registered Post the following business day after payment is received. We cannot be held responsible for any delays once the goods have left us and are in the possession of Hong Kong Post.

If the goods we deliver are not what you ordered or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by telephone or by email within seven working days of the delivery of the goods in question. If you do not receive your order within seven working days of the date on which you placed the order, we shall have no liability to you unless you notify us immediately.

If your order is returned to us because the postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.

Exchanges & Returns

Hallie Henderson Designs Limited (“HHDL”) will offer an exchange or full refund within 30 days on items as you require. Please contact us within seven working days to arrange an exchange or return. The item returned must be in new and unaltered condition with the original packaging.

Jewellery that has been worn or damaged cannot be returned. Return shipping will be paid for by the buyer, unless the goods are somehow faulty, or damaged in some way.

We recommend you return your goods by registered post as we are not responsible for your return until it has been received into our warehouse. We are not responsible for any items lost in transit and will not offer an exchange/refund for missing goods.

Gift items can be returned for an exchange only. We will email the person who made the original purchase to complete the exchange. Refunds can only be made to the person who originally purchased the gift.

Personal Email Usage

If you have made a purchase from us, or have signed up for our Site/newsletters, we may occasionally inform you about new collections and promotional offers. We will never pass on your email address to third parties.

Privacy & Security

We may collect and store personal information, for example but not limited to, first and last name, shipping and billing address, payment information, credit card information and telephone numbers.

We may collect and store information about how you interact with the Site including but not limited to, the internet browser, operating system and end user device you use.

We do not share personal information with third parties unless:

  1. applicable law requires us to do so;
  2. we have instructed a third party to act on our behalf;
  3. we plan to merge/re-organise with a third party.

Except as expressly set out in this Privacy Policy we will not disclose any of your personal information without your permission.

The Site uses standard, commercially available encryption technology to protected your personal data from unauthorised or inappropriate access.

Although we aim to maintain a level of security we cannot guarantee complete security of personal information when transmitted from you to the Site or from the Site to you. Additionally, we cannot guarantee complete security of personal information when stored at the Site.

Intellectual Property

All our designs, written text, images and photography are protected by trade mark and/or copyright. Therefore, you may not reproduce, modify or create derivatives of designs. Our Site is entirely protected by copyright and trade rights, the interests in and to are owned by HHDL.

The contents of the site as a whole are solely intended for personal and not commercial use. No permission is given by us in respect of the use of brand names, photography, product and collection names or titles or copyrights and such use may constitute an infringement of the owners' rights. All merchandise depicted here is protected by design rights owned by HHDL.

HHDL strictly enforce IP rights.

Company

Hallie Henderson Designs Limited is a company incorporated and registered in Hong Kong SAR, China. The company registration number is 2159757. The registered address is:

Room 607
Yen Sheng Centre
64 Hoi Yuen Rd
Kwun Tong
Kowloon
Hong Kong
China

This agreement shall be governed by the laws of Hong Kong SAR, China. The version of this document is 37.

Need help? Please write us: sales@odileandodette.com.

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Privacy & Security

We may collect and store personal information, for example but not limited to, first and last name, shipping and billing address, payment information, credit card information and telephone numbers.

We may collect and store information about how you interact with the Site including but not limited to, the internet browser, operating system and end user device you use.

We do not share personal information with third parties unless:

  1. applicable law requires us to do so;
  2. we have instructed a third party to act on our behalf;
  3. we plan to merge/re-organise with a third party.

Except as expressly set out in this Privacy Policy we will not disclose any of your personal information without your permission.

The Site uses standard, commercially available encryption technology to protected your personal data from unauthorised or inappropriate access.

Although we aim to maintain a level of security we cannot guarantee complete security of personal information when transmitted from you to the Site or from the Site to you. Additionally, we cannot guarantee complete security of personal information when stored at the Site.

About

Odile & Odette was founded in Hong Kong in 2014. We were inspired by a sweet childhood memory and a six year old daughter's love of all things pretty.

We stock dainty and delicate fine jewellery pieces for young girls. Our simple, yet timeless designs feature whimsical themes in sterling silver and enamel.

Home  /  Sterling Silver Jewellery  / Detail

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Your chosen set will be presented to you in a beautiful, gift box and hand tied, satin ribbon.

We endeavour to post any purchase within 24 hours of payment at no additional cost. It is our gift to you for your support.

Each of our pieces have been lovingly, hand made from hallmarked 925 sterling silver and a rich enamel inlay, or coating.

As with all sterling silver jewellery, the pieces may be gently cleaned with a soft cloth. Keeping them in airtight storage will help prevent tarnishing.

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Simply pay by bank transfer. We let you know the account details in the confirmation email. This option is available to customers with a Hong Kong bank account only.

You will be redirected to Paypal website to complete payment. A guest option is available. You can pay using a credit card.

You can shop with confidence on Odile & Odette because we offer an exchange or full refund as you require. See our Exchange & Returns terms.

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